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For
more information regarding one of our products, simply
click on the product to be taken the product's Website.
To
CHANGE, CANCEL, or RETURN an order: TO
LOG IN: CLICK
HERE
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We
are so confident that you will be satisfied with our
products, we offer a 30 day money back guarantee. If
for any reason you are unsatisfied, you may return the
product to us for a refund of the product's purchase
price (we cannot refund shipping/handling charges if
any apply). Although over 98% of our customers are satisfied
with our products and service and we are striving to
make this rate of satisfaction 100%, we realize that
occasionally some people will not be satisfied. We want
you to be happy with our products and services and recommend
us to your friends. We will do anything we can to make
you, our valued customer, satisfied, by either issuing
a refund or replacing the item free of charge, whichever
you choose. Please note: We cannot replace or exchange
a product AND issue a refund, it's "either or",
not both. Note:
A $5.00 dollar handling charge will be applied against
the credit of the product's purchase price for each
product returned.
Instructions
for returning a product:
-
In
order to receive a refund, the product must be returned
to HellerGlanz.com AFTER the ONLINE
RETURN FORM has been filled out and inserted
into box with the product to be returned.
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Product
should be returned in original box, however if original
box is unavailable, product may be placed in a box
or padded envelope. Products made of glass should
be repackaged with care to insure against breakage.
For our employees' safety, any box that contains
broken glass will be discarded and a refund will
not be processed (we cannot instruct our employees
to pull out broken glass pieces from boxes for obvious
reasons).
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In
the box please insert the return form with all required
information filled out and signed. Click
here to print out the return form. This MUST
be included in the box.
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Mail
the product to the address as provided on the return
form. To access return form click
here
We
suggest that you mail it to us return receipt requested
and insured, however we will accept any type of
delivery service such as Federal Express or UPS
etc.
- Although
returns are processed immediately as received, sometimes
it takes a while for your credit card company or bank
to credit your account. Please allow 2-4 weeks for
the credit to show up on your next statement.
Instructions
for exchanging a product:
- An order may only be changed PRIOR
to shipment.
TO
CHANGE AN ORDER: CLICK
HERE
To
place an order by phone:
- Please
call 215-825-3611 and an operator will be glad to
assist you (exchanges only).
Please
note: all exchanges are shipped UPS ground, please allow
1-7 days for delivery. Exchanges for orders outside
of the continental United States may incur additional
shipping/handling charges.
Need
more information ? Click here
to view our Links page. |
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